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Troubleshooting
Below are some troubleshooting tips should you be having minor issues with your equipment, which we encourage you to review prior to placing a service call.
Paper jams in the duplexing tray 
- Check for jams under large paper tray
- Check for excessive paper curl (paper may be moist - a common summer problem). Try fresh paper.
Paper is jamming in the fuser (or exit)
- Check for paper or other obstructions in paper path.
Paper is jamming in the sorter
- Open sorter and look for paper
- Look into end of sorter bins for paper
The paper jam can't be located
- Reset copier by turning off, unplug sorter and copier, then plug back in, turn on
- Check behind large paper feeder
- Check under drum area
Paper jams in the cassette
- Make sure paper is loaded correctly and not overfilled
- Check to see if side guides are too tight
Paper jams in my document feeder
- Check for foreign objects (staples, paper clips, post-it-notes) in feeder entrance and exit
- Card stock or lightweight originals cannot be used in document feeders
Still having trouble? Schedule a service call. |
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