Below are some troubleshooting tips should you be having minor issues with your equipment, which we encourage you to review prior to placing a service call.

Paper jams in the duplexing tray
:: Check for jams under large paper tray
:: Check for excessive paper curl (paper may be moist - a common  summer problem). Try     fresh paper.

Paper is jamming in the fuser (or exit)
:: Check for paper or other obstructions in paper path.

Paper is jamming in the sorter
:: Open sorter and look for paper
:: Look into end of sorter bins for paper

The paper jam can't be located
:: Reset copier by turning off, unplug sorter and copier, then plug back  in, turn on
:: Check behind large paper feeder
:: Check under drum area

Paper jams in the cassette
:: Make sure paper is loaded correctly and not overfilled
:: Check to see if side guides are too tight

Paper jams in my document feeder
:: Check for foreign objects (staples, paper clips, post-it-notes) in feeder entrance and exit
:: Card stock or lightweight originals cannot be used in document feeders

Still having trouble? Schedule a service call.