| Each solution from MOM adds value.
However, the impact grows exponentially when each of the solutions
work in concert to automate your business processes.
Consider a typical business process where products are delivered
and the customer is invoiced. The goals of this process are to
get paid as quickly as possible and to ensure the customer is
happy.
Workflow automation can help achieve both of these goals. Here
is how this process could look if it were automated with document
solutions technology:
| |
Old Process |
Optimized Process |
| Customer Places Order |
Four part form prints out on dot matrix printer.
One copy mailed to the customer
Two copies carried to warehouse
|
Transaction Printing generates forms with barcodes
One copy faxed to the customer
Loading copy printed at the warehouse
Driver copy printed at the garage
PDF copy saved to accounting |
| Warehouse Loads Truck |
Warehouse operator signs top copy and puts in stack
Copies 3 and 4 go to the driver
|
Warehouse operator signs the loading ticket and scans
it
The ticket is stored in the customer folder in a document
management system |
| Driver Makes Delivery |
Customer signs forms. Copy 4 to customer
Copy 3 to driver
|
Customer signs delivery receipt and keeps bottom half |
| Delivery Tickets Processed |
Tickets are collected and entered into the accounting
system by hand to generate invoices |
Tickets are scanned into the accounting system to
automatically release invoices and then stored in a
document management system |
| Invoices Sent |
Invoices are printed on pre-printed forms and mailed. |
Invoices are printed on plain paper.
Some customers receive invoice by fax or email |
| Payment Received |
Payments are applied.
Checks are copied and filed
|
Checks and remittance stubs are scanned to the customer
folder in the document management system |
| Customer Service |
Customer service puts client on hold while they try
to find proof of delivery |
Customer service instantly accesses proof of delivery
and emails or faxes it to client. |
|
Benefits
:: Reduced cost
:: Improved customer service
:: Competitive advantage
:: Disaster recovery
We can automate your business processes. Contact
us today to arrange for a Workflow Analysis.
Services
:: Network Support
:: Other services?
- Assessment?
We understand that the success of your business depends on your
office technology. That’s why you’ll enjoy our proven track record
of dedication to world-class service.
For the past 20 years, MOM’s service team has been awarded Lanier’s
highest rating in their prestigious nationwide competition for
service excellence. Our Field Service Engineers are committed
to excellence. In fact, the average tenure in our service department
is over 10 years.
We understand that your systems need to be working. That’s why
we have implemented the following internal systems to ensure your
needs are taken care of promptly and professionally:
:: 2-Hour Call Ahead Program
:: Online supply orders and service
call requests
:: Average on-site response time
of 4 hours |
