Modern Office Methods (MOM) has been in the office equipment business since 1957. Throughout our more than 60 years in business, we have experienced steady growth and have adapted to changing technology and varying customer needs. You can count on MOM to be in business — even through fluctuations in the economy — to support your needs.
Robert J. McCarthy founded MOM as a 3M-copy products dealership in Evansville, Indiana. MOM represented the Thermo Fax – the only dry copier on the market. The Thermo Fax was about the size of a breadbox and it took over a minute to make one dry copy on a piece of brown paper. At that time, our main competitor was carbon paper – not other copiers – and the main sales objection was “Why would I need a copier? I don’t make copies.” During MOM’s first year in business, it provided customers with enough paper and supplies for them to make 200,000 copies. Today, that figure is more than a billion.
Our product line has grown to include a full line of copying systems, multifunction devices, color printers, color solutions, document management software, and managed print services from Canon, Ricoh / Lanier, and HP. These three manufacturers allow us to be vendor agnostic and truly provide the best solution for our clients because we’re not tied into one specific vendor.
Throughout our years in business, our commitment to customer satisfaction has fueled steady growth. Today, MOM’s annual revenue tops $50 million; we serve thousands of customers; and we employ over 220 people. We have a total of 11 locations in Ohio including a distribution center in Cincinnati. While many things have changed since 1957, our commitment to serving the customer will always remain constant. In everything that we do and in every product that we represent, this is our primary goal.
MOM’s First Sales Team
To be recognized in our markets as the “Preferred Provider” of office solutions dedicated to Total Client Satisfaction.
Our Process has 4 SIMPLE STEPS that we go through with all of our clients.
Our approach to conclusively meet the needs of your business by understanding how your business runs.
Streamlining processes and procurement strategies as well as invoicing and account management procedures.
Developing strategic programs to encourage your business’s initiatives as a true MOM partner.
We care about our clients and want to ensure we do what’s right for their business… even if their business changes.
Our Net Promoter Score
What is a Net Promoter Score?
MOM utilizes the Net Promoter Score to gauge our clients’ overall satisfaction and loyalty to our organization. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. After analyzing client feedback, the Net Promoter Score is calculated by subtracting the percentage of unhappy customers, or detractors, from the percentage of happy customers, or promoters.
How does MOM leverage our Net Promoter Score?
Sure, having a positive Net Promoter Score is great, but MOM takes it a step further. We track promoters and detractors, producing a clear measure of our organization’s performance through our clients’ eyes. Our goal is to make all of our clients promoters because then we know their experience merits positive feedback. If we fall short of that mark, our Client Loyalty Manager has processes in place to rectify the situation. We don’t see customer service as a department at MOM, but instead, an attitude. We monitor all feedback, and our team is passionate about providing the best possible experience for our clients. We are proud to say Client Loyalty is Our Priority.
What sets MOM apart?
MOM’s Client Loyalty Manager personally responds to all surveys where the client has indicated they are not satisfied. The representative listens to the client and creates an action plan to resolve their issue, following up with the client and internal departments until satisfaction is achieved. They will follow up with the client months later to confirm resolution, which is referred to as “Closing the Loop.”
Since our inception, the MOM team has worked hard to provide our customers with outstanding products and support. We deeply appreciate it whenever we are recognized for our efforts. Below are just a few of the highlights of the awards we have received over the years.
Are you an enthusiastic person who enjoys working with people in an environment with the latest technology? Then, MOM could be a great place to grow your career. MOM is imageSource Magazine’s “National Dealer of the Year” and “Outstanding Service Program” recipient and was named a Cincinnati Business Courier’s “Best Places to Work” finalist. With offices in Cincinnati, Dayton, Columbus and Zanesville, Modern Office Methods has been enhancing its clients’ effectiveness and productivity with the latest document solution technology since 1957. Representing award-winning product lines such as Canon, Ricoh / Lanier, and HP, MOM is an established national leader of office solutions with over 60 years growth history. Read about some of our positions below.