There are many good reasons to partner with a Managed IT Services provider for your IT needs. Outsourcing all or part of your IT can not only reduce your IT costs, it can also improve your efficiency and improve your security substantially. There are lots of other benefits too, but it’s important to partner with the right provider to fill your IT needs.


In this blog we’ll talk about what a Managed IT Services provider does, why your business needs one, and a list of six key questions to ask a potential provider.

What is a Managed IT Provider and Why Does Your Business Need One?

A Managed IT Services provider is a third-party company that manages a business’s IT infrastructure and services on an ongoing basis, typically through a subscription-based model. These providers offer a range of services, including network monitoring, cybersecurity, data backup, helpdesk support, and more. Businesses opt for Managed IT Services to reduce IT costs, access specialized expertise, and ensure a secure and reliable IT environment.

A Managed IT Services provider giving some new ideas about a project to his clients in a conference room.

Top 6 Questions to Ask a Potential Managed IT Provider:

  1. What experience do you have in providing Managed IT Services, and what types of businesses have you worked with?
    • Understand the provider’s expertise, industry experience, and track record in delivering Managed IT Services tailored to businesses like yours.
  2. What measures do you have in place to secure my business’s data and ensure business continuity in case of disaster?
    • Inquire about data security protocols, disaster recovery plans, backups, and encryption methods to safeguard your critical business information.
  3. How can you guarantee that my business will receive 24/7 customer support from your team?
    • Ensure that the provider offers round-the-clock support to address any IT issues promptly and minimize disruptions to your business.
  4. Can you give examples of your work with previous clients and how you helped them to overcome any challenges they faced?
    • Request case studies or testimonials to understand how the provider has supported other businesses and successfully resolved IT challenges.
  5. What is your process for identifying and addressing business-specific IT needs and goals?
    • Inquire about the provider’s approach to assessing your unique IT requirements, aligning services with your business objectives, and providing customized solutions.
  6. How do you stay updated on the latest technology trends and ensure that my business benefits from technological advancements?
    • Discuss the provider’s commitment to continuous learning, certifications, and staying abreast of emerging technologies to enhance your business’s IT infrastructure.

Choosing the right Managed IT Services provider is a strategic decision that can significantly impact your business’s efficiency, security, and growth. By asking these critical questions, businesses can gain insights into a potential provider’s capabilities, expertise, and alignment with their IT needs. Transparency, communication, and a shared vision for IT support are key factors in establishing a successful partnership with a Managed IT Services provider.

About OIT

OIT is a leading IT provider and Modern Office Methods company. Services include Managed IT, Managed Cybersecurity, Microsoft Office 365 Services, Cloud Services, IT Consulting and IT Projects.