Modern Office Methods (MOM) has been in the office equipment business since 1957. Throughout our more than 60 years in business, we have experienced steady growth and have adapted to changing technology and varying customer needs. You can count on MOM to be in business — even through fluctuations in the economy — to support your needs.
Robert J. McCarthy founded MOM as a 3M-copy products dealership in Evansville, Indiana. MOM represented the Thermo Fax – the only dry copier on the market. The Thermo Fax was about the size of a breadbox and it took over a minute to make one dry copy on a piece of brown paper. At that time, our main competitor was carbon paper – not other copiers – and the main sales objection was “Why would I need a copier? I don’t make copies.” During MOM’s first year in business, it provided customers with enough paper and supplies for them to make 200,000 copies. Today, that figure is more than a billion.
Our product line has grown to include a full line of copying systems, multifunction devices, color printers, color solutions, document management software, and managed print services from Canon, Ricoh / Lanier, and HP. These three manufacturers allow us to be vendor agnostic and truly provide the best solution for our clients because we’re not tied into one specific vendor.
Throughout our years in business, our commitment to customer satisfaction has fueled steady growth. Today, MOM’s annual revenue tops $50 million; we serve thousands of customers; and we employ over 220 people. We have a total of 11 locations in Ohio including a distribution center in Cincinnati. While many things have changed since 1957, our commitment to serving the customer will always remain constant. In everything that we do and in every product that we represent, this is our primary goal.
MOM’s First Sales Team
To be recognized in our markets as the “Preferred Provider” of office solutions dedicated to Total Client Satisfaction.
Our Process has 4 SIMPLE STEPS that we go through with all of our clients.
Our Net Promoter Score
What is a Net Promoter Score?
MOM utilizes the Net Promoter Score to gauge our clients’ overall satisfaction and loyalty to our organization. The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. After analyzing client feedback, the Net Promoter Score is calculated by subtracting the percentage of unhappy customers, or detractors, from the percentage of happy customers, or promoters.
How does MOM leverage our Net Promoter Score?
Sure, having a positive Net Promoter Score is great, but MOM takes it a step further. We track promoters and detractors, producing a clear measure of our organization’s performance through our clients’ eyes. Our goal is to make all of our clients promoters because then we know their experience merits positive feedback. If we fall short of that mark, our Client Loyalty Manager has processes in place to rectify the situation. We don’t see customer service as a department at MOM, but instead, an attitude. We monitor all feedback, and our team is passionate about providing the best possible experience for our clients. We are proud to say Client Loyalty is Our Priority.
What sets MOM apart?
MOM’s Client Loyalty Manager personally responds to all surveys where the client has indicated they are not satisfied. The representative listens to the client and creates an action plan to resolve their issue, following up with the client and internal departments until satisfaction is achieved. They will follow up with the client months later to confirm resolution, which is referred to as “Closing the Loop.”
Since our inception, the MOM team has worked hard to provide our customers with outstanding products and support. We deeply appreciate it whenever we are recognized for our efforts. Below are just a few of the highlights of the awards we have received over the years.
Elite Dealer Award from Office Dealer Magazine 1999, 2006, 2007, 2008, 2013, 2014, 2015, 2016, 2017, 2018, 2019
Ricoh RFG 2017, 2018, & 2020 Circle of Excellence Certified Dealership
Lanier World Class Service Competition – 22 consecutive years Gold Medal Award – 1987-2008, Lanier’s highest award for service excellence officer Dealer Magazine Choice 50 Dealer Award – Top 50 Dealers in the country
Smart Business & Medical Mutual – 2015 Pillar Award for Community Service
Cincinnati USA Regional Chamber of Commerce – 2014 Blue Ash Award for Community Service
University of Cincinnati’s Goering Center for Family & Private Business – Family Business of the Year Award Winner 2014 – 50+ years in business category
ImageSource Magazine – Perfect Image Award 2013 Outstanding Service Program
Cincinnati USA Regional Chamber of Commerce – Community Involvement Winner 2012 & 2013
ImageSource Magazine – Perfect Image Award 2009 Dealer of the Year and Outstanding Service Program
University of Cincinnati’s Goering Center for Family & Private Business – Family Business of the Year Award Winner 2004, Innovation Category
Ohio’s Workforce Excellence Award 2001
Cincinnati USA Regional Chamber of Commerce – Small Business of the Year Award Winner, 2000
Are you an enthusiastic person who enjoys working with people in an environment with the latest technology? Then, MOM could be a great place to grow your career. MOM is imageSource Magazine’s “National Dealer of the Year” and “Outstanding Service Program” recipient and was named a Cincinnati Business Courier’s “Best Places to Work” finalist. With offices in Cincinnati, Dayton, Columbus and Zanesville, Modern Office Methods has been enhancing its clients’ effectiveness and productivity with the latest document solution technology since 1957. Representing award-winning product lines such as Canon, Ricoh / Lanier, and HP, MOM is an established national leader of office solutions with over 60 years growth history. Read about some of our positions below.
Modern Office Methods is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, pregnancy, national origin, age, marital or veteran status, disability or any other classification protected by local, state or federal law.
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“MOM was wonderful to work with on our transition of copiers and high performance printing machines we have in our front office. They were with us every step of the way!”
“Having MOM as a true partner, we know our priorities are in line, the machines will produce top quality results, and our customers will be happy.”
“MOM helped us make a smooth transition in streamlining all of our production needs in-house. We now have the ability to handle large production pieces that we previously had to outsource to other companies.”
“MOM has consistently met or exceeded our expectations for technical expertise, dependability, responsiveness, and problem solving. We value our remarkable relationship with MOM, and applaud their commitment to delighting their customers.”
“MOM’s ability to maintain our printers and copiers allows the firm’s attorneys to focus on providing their clients with extraordinary results. The long-term relationship between the companies continues to be successful because of the confidence we have in MOM’s equipment, response, reliability and interest in continuing to provide its award-winning service.”
“They educated us on how to take advantage of our Fiery Print Controller and in many additional ways that we were unaware of from our previous provider. This was the foundation that gave us confidence that MOM was the right partner to bring into our operation for this very important marketing efforts. Now, almost two years into our relationship, we couldn’t be any happier. The MOM service response is quick and thorough. Their technicians are true professionals when it comes to maintaining our system.”
“These new copiers are more efficient and easier to use for our staff. Being productive allows our staff to spend more time with our residents which is at the heart of our mission. We are very fortunate to have MOM as not only our copier vendor, but as a corporate partner!”
“We appreciate what MOM does to keep us driving forward at our mission of being the global leader in our markets and look forward to continued world class support from them.”
“Our workflow for the creation of presentations and internal marketing materials has been transformed and streamlined. Modern Office Methods has drastically improved our capacity to produce printed materials in-house, allowing for a process that functions more efficiently on a daily basis.”
“Making the leap to use MOM for my printing needs was the best decision I’ve made in a long time.”