ricoh | Modern Office Methods

Smart Device Connector: A No Touch Option for Print Devices

Julie Italiano — Mon, 20 Apr 2020 17:50:22 +0000

For the majority of us, our world has dramatically changed due to the COVID-19 pandemic. Working remotely and from home has become the new norm, parents are balancing work and home schooling, and takeout is now a treat…not to mention, toilet paper is now a hot commodity! As we begin to imagine what the light at the end of the tunnel is going to look like, our government officials and company executives are beginning to imagine how to make our work environments safe for our return. It’s becoming clear that re-defining our office environment so that it’s safe but still productive for employees is going to be key over the next few months and maybe years.

The MOM team is seeing a greater usage of smart devices on the business scene, but remote network printing can be complex and difficult to navigate for end users. Copiers and printers can be a hot spot for germs and we’re working to educate our clients on other options available besides touching their devices. Our goal is to help you make using these remote features for your smart devices easier while making your office safe while sharing your print devices. Here’s how the MOM team can help your office:

MOM is committed to helping our clients provide a safe print environment
Our goal is to enable features that can be implemented easily and without complex configurations that may frustrate users
Smart devices can be a key part of making our networked (shared) print devices safer

Ricoh Smart Device Connector

http://infocenter.madisonpg.com/pdfs/Ricoh_MP_4054_MP_5054_MP_6054_Smart_Device_Connector.mp4

Ricoh Smart Device Connector App

http://infocenter.madisonpg.com/pdfs/Ricoh_MP_C406_SmartDeviceConnectorApp.mp4

Our team is available to discuss and even virtually demonstrate some of our standard options to operate a multi-function product by just holding a personal smart device over it, and also the ability operate a projector or electronic whiteboard by just reading a QR code. Contact us for more information and we look forward to making your office a safer place for your employees when we all can get back to our offices. Stay healthy everyone!

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Ricoh Print Driver Vulnerability Announcement

Julie Italiano — Tue, 04 Feb 2020 18:27:43 +0000

Modern Office Methods is dedicated to providing the highest quality of service to our clients. Due to a recent announcement from our partner, Ricoh, we would like to provide our clients some additional information regarding a print driver security vulnerability. Ricoh was recently made aware of a vulnerability associated with some of their printer and PC fax drivers.

To resolve this vulnerability, Ricoh Company, Ltd. posted an updated Ricoh universal print driver on January 22, 2020. Ricoh will also release a security patch for other printer drivers to mitigate the risk. Please note, this is a common business practice similar to any other company publishing a software update or security patch.

Additional information can be found at Ricoh.com and Ricoh-USA.com (on our Support & Download page). We ask that all customers verify if their printer driver is impacted and take action to upgrade and download the latest software version as needed.

ADDITIONAL INFORMATION: Print Driver Customer Statement – 1.22.2020

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Stay Ahead of the Times with RICOH/Lanier Always Current Technology

Julie Italiano — Mon, 08 Apr 2019 19:50:32 +0000

In 1876, William Orton (president of Western Union) said, “This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication.”

In 1903, Henry Ford’s lawyer was advised not to invest in Ford Motor Company: “The horse is here to stay but the automobile is only a novelty – a fad.”

In 1977, Digital Equipment Corp. president Ken Olson said, “There is no reason anyone would want a computer in their home.”

Sounds a little foolish now, right?

Technology will change, often far faster and in radically different ways than anyone anticipated. For your business to keep up, and thrive, it helps to have intelligent solutions that grow with you.

That’s where RICOH/Lanier Always Current Technology comes in.

Always Current Technology is the first series of RICOH/Lanier Intelligent Devices. This series is designed to meet the constantly changing needs of today’s digital workplaces. Whether your business evolves gradually or needs to pivot quickly, Intelligent Devices can keep up.

RICOH/Lanier Intelligent Devices are always:

CURRENT: Your Intelligent Device isn’t limited to the functions present when you receive it: its platform allows you to install the latest features and enhancements as soon as they’re available. Your device can be upgraded in the field remotely, and you have break-through support options.

SCALABLE: New productivity tools will be available when you need them, so you can tackle document management workflows, access software solutions, connect to cloud services, and utilize free productivity apps. Your device will grow with you.

SECURE: Outstanding security measures—including built-in counter-measures, digital signature requirements, and a Trusted Platform module that validates the core controller programs—provide protection from threats. Advanced security features—including encryption, authentication, and restricted access to print output and data overwrite—protect your data without hindering your business’ productivity.

RICOH/Lanier delivers a future-proof platform that is scalable, secure, and simple to operate, using superior and environmentally sustainable technology. Your Intelligent Device can be counted on to help your employees work faster, smarter—making it a smart investment in your business’ future.

Contact Us

To learn more about how RICOH/Lanier Intelligent Devices, contact Modern Office Methods.

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Together We Are Ricoh

Modern Office Methods - Tech Expert — Wed, 06 Sep 2017 12:00:00 +0000

As our industry continues to evolve, Modern Office Methods (MOM) and the Ricoh Family Group remain committed to provide superior customer service. One component of our customer support is the breadth of products and services we can provide to you. Our technology partner, Ricoh, recently made significant changes in their go-to-market strategy. In the U.S., they made bold moves to minimize channel conflict and put customers first. These changes resulted in rumors running ramped in the market, but we assure you that they are just rumors. Here are the facts:

Ricoh no longer has a direct salesforce calling on Small-and Medium-size businesses (SMB) face to face. The Ricoh Family Group dealer channel will maintain and grow the Ricoh market share in this market along with our core business partnerships.

Ricoh continues to invest in the Ricoh Family Group dealers to provide additional resources, tools, training and overall support of dealer personnel to provide for a better overall customer experience.

Ricoh Inside Sales team is responsible for maintaining and expanding some of the current customer base through a phone-based, go-to-market strategy.

Ricoh’s Direct Enterprise sales channel maintains responsibility for maintaining and growing their larger enterprise and global customer base, and acquiring new business in this space.

Ricoh recently announced that they are investing millions of dollars in additional intellectual resources and vertical subject-matter expertise to help address customer’s key business challenges in managing information. These investments and resources are a direct benefit to our dealership and in turn to you, our customer.

MOM and Ricoh are uniquely positioned to support your business workflow and the technology that supports your office. Together we bring a combined focus to support you and your office investment. For more information on how we can be your provider of choice, please contact us at info@momnet.com.

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MOM & Ricoh: The Winning OHIO Team!

Modern Office Methods - Tech Expert — Wed, 30 Aug 2017 14:33:00 +0000

Modern Office Methods (MOM) and Ricoh are uniquely positioned to support your business workflow and the technology that supports your office. Together we bring a combined focus to support you and your office investment in several ways:

Award Winning Technology – Ricoh has maintained one of the IDC top leadership positions within the A3 MFP Market for over 15 years.

Innovation – Ricoh continues to be a leader in innovation over our 80+ years in business with 49,000+ patents held worldwide and annual R&D investment is approximately 5-6% of consolidated sales.

Excellent Service – We keep your solutions up to date through hands-on certified training, technical bulletins and access to firmware upgrades. Our dealership is backed by Ricoh and their technical support resources.

Expertise – Ricoh provides services to more than 1.29M Companies. We bring that knowledge and our local presence to you.

Investment – Dedicated Dealer marketing, training, support, service, industry-specific expertise and sales/service resources and tools

MOM and Ricoh remain committed to our customer’s in ensuring we provide the best overall customer experience. We look forward to working with you for successful growth in the future. Please contact us today at info@momnet.com.

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Service Excellence in Your Digital Workplace Doesn’t Just Happen

Modern Office Methods - Tech Expert — Wed, 12 Jul 2017 18:00:00 +0000

Terminology changes but the basics of office productivity do not. Digital workplaceis a term that cropped up two or three years ago. Generally, it refers to the tools that workers use to do their jobs productively. Today, productivity depends largely on how efficiently and cost effectively workers manage information. And to manage information, offices still rely on basics like document solutions, document workflow, document management solutions, office copiers, multifunction printers, print management and so on.

Acquiring, implementing and supporting digital workplace products and services can be complicated and time-consuming for office staffs. That’s why many businesses turn to us. We take our role seriously. As digital workplace experts, we decide which products to sell and support with an eye to what’s best for our customers. That’s why we are a Ricoh/Savin/Lanier authorized dealer.

With the Ricoh Family Group behind us, we believe we’re in the best possible position to support digital workplaces with the service excellence you expect. Here are a few of the reasons you can trust us with your business:

Award-winning technology. Products that lead the industry in quality and reliability minimize downtime and disruption in your business.

Training and certification. Our factory-trained service technicians are certified based on strict standards. Ongoing, they keep your solutions up to date with subsequent training, technical bulletins and access to firmware upgrades.

Ability to maintain superior uptime. When necessary, our technicians can escalate issues to Ricoh’s certified technicians. Dedicated to support authorized dealers, these technicians are just a phone call away.

Consistency. We deliver technical support services that adhere to the manufacturer’s guidelines. Inconsistent, improper or untimely maintenance and repairs can cost you more in the long run.

Genuine Ricoh/Savin/Lanier parts and supplies. Using the manufacturer’s parts and supplies is recommended for product performance and longevity.

All this is to say that service excellence doesn’t just happen. It is the result of the right attitude, people, products, knowledge, skills and processes.

Further, as a Ricoh Circle of Excellence member, we’re proud to let you know that we go the extra mile with business planning, formalized processes, certifications, customer satisfaction surveys and more — all of which improve the services you receive.

To understand more – please see us at www.momnet.com!

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The Magic of 5th Color Print Technology

Modern Office Methods - Tech Expert — Tue, 03 Jan 2017 18:00:00 +0000

Ricoh’s workintelligent.ly site is a wealth of knowledge for our industry and we look forward to sharing many articles from their site in 2017. One of the most interesting products that Ricoh released in 2016 was the Pro c7100-c71170 series with it’s ability to print with both White and Clear Toner. Below is an article by John Fulena about the impact the 5th Color station can have on your printing environment. Internally, MOM has utilized the 5th Color station for event flyers, candy bar wrappers, and tickets with a clear coat so they cannot be duplicated. Enjoy the article below…the 5th Color station is definitely worth a closer look for your business in 2017.

John Fulena

John Fulena, Vice President, Production Printing Business Group, Ricoh USA, Inc., oversees the design and implementation of all marketing and business strategies to drive Ricoh’s success in the Production Print market. With more than 30 years of industry experience, Fulena continues to be an integral part of Ricoh’s leadership in the Production Print market.

What would it take for Graphics and Marketing (GAM) to enter the luxury retail, customized promotions and packaging, restaurant and hospitality industries?

That question had been plaguing GAM’s owner, Nathaniel Grant, for the past few years. Located in Sterling, Virginia, the firm offers a broad portfolio of services and print technology: advertising, branding, bindery, creative services, direct mail, strategic marketing, print and fulfillment services, and large format / tradeshow displays.

Nevertheless, even with offset, digital and wide-format equipment acquired over the firm’s 40 years in business, Grant watched profitable jobs walk out the door because he lacked in-house capabilities to produce decals, loyalty cards, oversized brochures, and short-run book jacket covers.

A wonder of effects

That all changed the day he was offered the chance to put a powerful 5th Color station, digital color production print system through its paces. He couldn’t believe his eyes. The press did everything he wanted. It supported White Toner, which made images printed on dark colored and metallic media pop. It supported Clear Toner, which added a gloss effect, creating a premium look for store catalogs, business cards and packaging. And it printed oversize sheets, which could open the door to customers who required full-sized, trifold brochures and unique folding pieces.

Creative possibilities danced before Grant’s eyes. No longer would he have to offload jobs to a specialty printer. He could handle decals, window clings, metallic effects, light box transparencies and more from his own production floor.

Behind the magic

Once the press was installed and operators trained—simplified by step-by-step video instructions—Grant set to work, unveiling the capabilities to an array of prospects. He felt like a magician when he demonstrated how quickly and easily the press handled seemingly impossible tasks. He glowed at the delight clients expressed when they saw minute details of their products leap off the page, and he grinned as orders flowed in from new clients.

Simulating metallic printing and producing promotional displays on synthetic materials opened the door to luxury brand clients.
Producing in-store signage and seasonal promotional items landed jobs from food service clients.
Enabling cost-effective security and authenticity watermarks drew another group of clients.
Printing unique, eye-catching pieces, on short runs, at affordable prices brought designers and creative directors knocking at the door.

GAM has been approaching high-end retailers, ad agencies, and hotel and restaurant chains to tell their story and discuss how the new 5th color technology can set them apart from their competition. Orders have been coming in for large, personalized posters, six-page newsletters with variable data, and even postcards 4-up, and brochures running 2-up. Ultimately, GAM has made a measurable impact on its business and future proofed itself in a rapidly evolving industry.

Learn more about GAM’s successes with 5th Color technology in its case study here.

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Modern Office Methods has been recognized as a Ricoh Circle of Excellence Award Winner

Modern Office Methods - Tech Expert — Wed, 16 Nov 2016 14:47:00 +0000

Modern Office Methods (MOM) is the recipient of the 2017 RFG Circle of Excellence award from Ricoh for our commitment to customer service. The MOM service team, under the direction of Ken Staubitz, Vice President of Service, has worked hard to perfect their skills and we are thrilled that this extra effort has paid off.

Ricoh recognizes that it has partnered with the best Dealer Network in the industry and they reward the “Best of the Best”. MOM has been recognized as a 2017 RFG Circle of Excellence authorized service dealership. This program is designed to recognize dealers who provide outstanding service and support in accordance with Ricoh’s guidelines.

MOM has met or exceeded the requirements of the RFG Circle of Excellence Program in the following areas:

Phase 1 – Service Engineer Skills Assessment (Prestige)
Phase 2 – Service Operations Assessment which includes the following:
• Use of Genuine Ricoh Parts and Supplies
• Hardware & Solutions Training
• Relevant Industry Certifications
• Service Organization Structure
• Field Staff & Help Desk Productivity & Efficiency Measures
• Customer Satisfaction Measurement Process & System
• Effective Utilization of Ricoh Resources
• Business Plan Management & Process Improvement

Outstanding Service: Award-Winning Legacy
Excellent client support has always been a tradition at MOM and our efforts have been rewarded many times in the past. We are a 2-Time imageSource Magazine’s Perfect Image Award Winner for Outstanding Service Program. Out of 3,743 independent dealers across the nation, MOM has been recognized multiple times for our commitment to service excellence.

| About Ricoh |

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Under its corporate tagline – imagine. change. – Ricoh continues to empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. These include document management systems, IT services, production print solutions, visual communications systems, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ending March 2016, Ricoh Group had worldwide sales of 2,209 billion yen (approx. 19.6 billion USD).

For further information, please visit www.ricoh.com.

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Cool Printing Trends You’ll Want to Know About

Modern Office Methods - Tech Expert — Mon, 25 Jul 2016 17:06:00 +0000

When it comes to printing technologies, innovation never stops. The casual observer might not think much has changed in the printing industry in recent years, but many new print technologies have emerged that will soon revolutionize the way documents—and even objects—are produced.

Being in the know about upcoming and transformative printing technologies gives you a competitive advantage and ensures you’ll have access to the latest advancements when the timing is right for your business.

Here are some of the emerging printing trends to look out for:

Diversity of Media Types
Many industries and companies need to print specialized items, such as product packaging or on-demand banners. By expanding the various media types and paper weight (gsm) that printers can accommodate, businesses have more flexibility to produce the documents and printed materials they need.

Ricoh Pro C7110X: Media Handling Video

White & Clear Toner

This is cool stuff! White and clear toner gives you the ability to really add value and flare to your printed documents. With clear ink, you can flood coat a document to enhance its appearance, or you can spot coat only the headline text, so the words seem to jump off the page. Using white or clear toner also allows businesses to produce eye-catching effects—such as creating metallic designs, applying custom clear-coat watermarks, or highlighting photos or objects on marketing collateral. More and more print manufacturers are offering white or clear toner options, expanding this new technology across many different industries and applications.

Ricoh Pro C7110X: WHITE & CLEAR Toner Video

3D Printing

You’ve probably heard about 3D printing already, but the technology itself is quickly becoming more advanced and more attainable at the same time. The latest 3D printers are now smaller, faster, and cheaper than previous versions, which means this technology will likely find its way into more industries and businesses sooner than many experts previously thought. 3D printers will likely be integrated into many healthcare and manufacturing settings in the very near future, but with nearly endless applications, the technology will soon expand to many other industries.

The print industry is constantly changing and evolving to meet consumer needs and demands. Contact us today to learn more about these emerging printing trends and check out the Production Print page on our website for more videos and information!

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Why it’s Time to Incorporate Mobile Printing

Modern Office Methods - Tech Expert — Wed, 30 Mar 2016 18:36:00 +0000

With a new reliance on mobile devices to accomplish work tasks comes a necessity to print on-the-go. Bringing a flash drive to a meeting and asking to use a colleague’s printer—or worse, emailing documents to a client and asking them to print them for you—seems antiquated and can challenge the credibility of your company in the eyes of your partners and competitors.

Consider a few ways mobile printing can change the way you work:

• Print documents directly from your mobile device to any networked printer (like at a hotel or airport business center)

• Get a jumpstart on tomorrow’s seminar by printing fifteen copies of your 50-page handout during off-hours, so they are ready to go in the morning

• Print receipts directly to your office during business trips for easy reimbursement

• Print a recently updated proposal minutes before you’re due to present it

The practical uses for mobile printing are boundless. But, it is important to view mobile printing not as a luxury, but as a necessity. As mobile computing surpasses traditional PC computing, your need to print on-the-go will become increasingly crucial to stay viable in today’s competitive market.

For more information, contact us at info@momnet.com.

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